Support

We are here to help

Whether something in the app is not behaving, you have a question about your subscription, or you want to talk about the practice itself, write to us and a person will answer.

Most messages are answered within two working days

Before you write

The questions we get most

A few of these you can settle in under a minute without waiting for us.

How do I cancel my subscription?

Subscriptions are held by the store you bought them from rather than by us, so that is where they are cancelled. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile picture, then Payments and subscriptions. Cancelling stops the next renewal, and you keep access until the period you have paid for runs out.

I was charged after the free trial

The three days free roll into a paid subscription unless it is cancelled before they end. Refunds are issued by Apple or Google rather than by us, so the quickest route is to request one through the store you bought it from. Write to us as well and we will help you follow it up.

A session will not play

Close the app completely and open it again, then check the store for an update. If it still will not play, send us your device, the app version and the name of the session, and we will look at it directly rather than guessing.

I cannot sign in

Try the same method you signed up with, since an account created through Apple or Google will not have a password of its own. If you are still locked out, send us the email address you used and we will find the account for you.

Is the app right for me if I have never meditated?

Yes. The first session assumes you have never meditated and talks you through every part of it. If you are dealing with something serious, please work with a professional alongside the app rather than instead of one.

Write to us

Send us a message

The more you can tell us, the less we have to ask before we can help.




    We reply within two working days. Your details are only used to answer you.

    Every message is read by someone on the team. If it is urgent or you are dealing with something difficult, say so at the top and we will move it up the queue.